About SEIDOR
SEIDOR is a technology consulting firm that offers a comprehensive portfolio of innovation solutions and services aimed at customer experience, ERP, analytics, employee experience, cloud computing, workplace and cybersecurity, helping organisations to overcome their challenges and achieve their goals.
Industries: SEIDOR serves over 20 industries, including hospitality, food and beverage, healthcare, retail, manufacturing, wholesale and distribution, and professional services.
Clients: SEIDOR's services are aimed at large companies, SMEs, and both the public and private sectors.
Partnerships: SEIDOR is the world's number one SAP Business One partner. They have also partnered with Tonkean to bring AI-powered intake orchestration to their SAP service offerings.
Position Overview
SEIDOR is currently looking for a General Manager to be responsible for overseeing the overall operations and strategic direction of a designated business unit within the company, driving revenue growth, client satisfaction, and profitability by leading teams, help with managing projects, developing business plans, and ensuring successful delivery of technology solutions, particularly within the ERP and business consulting services domain, while aligning with Seidor's core values and market positioning.
Qualifications and Experience
- Bachelor's degree of Business Administration (BBA) or a related.
- Proven track record of success in managing large-scale business operations within the IT consulting or ERP software industry.
- Deep understanding of business processes, project management methodologies, and technology solutions, particularly in the ERP space.
- Strong leadership skills with the ability to motivate, inspire, and develop high performing teams.
- Excellent communication and interpersonal skills to build strong client relationships and manage stakeholder expectations.
- Financial acumen with the ability to analyze financial data and make strategic decisions based on key performance indicators.
- Demonstrated ability to identify and capitalize on new business opportunities within the market.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Fluency in both English and French is essential.
Key Responsibilities
- Strategic Planning and Execution
- Develop and implement comprehensive business plans aligned with Seidor's strategic goals, including market penetration strategies, revenue targets, and customer acquisition plans.
- Identify new business opportunities, evaluate market trends, and lead the development of innovative solutions to address client needs.
- Conduct market analysis to identify potential new customer segments and develop strategies to capture market share.
- Client Management and Relationship Building.
- Establish and maintain strong relationships with key clients, understanding their business needs and ensuring high levels of customer satisfaction.
- Lead client engagements, including project scoping, proposal development, and contract negotiations.
- Proactively manage client expectations and address any concerns to maintain a positive client experience.
- Team Leadership and Development
- Build and lead high-performing teams across sales, consulting, implementation, and support functions.
- Recruit, onboard, and develop talent within the team, providing coaching, mentorship, and career development opportunities.
- Foster a collaborative and results-oriented team culture, promoting open communication and accountability.
- Financial Performance Management.
- Oversee the budget and financial performance of the business unit, ensuring profitability and cost optimization.
- Monitor key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Manage project financials, including resource allocation and revenue realization.
- Operational Excellence.
- Ensure efficient project execution, adhering to established methodologies and quality standards.
- Implement process improvements to streamline operations and enhance productivity.
- Monitor project timelines and deliverables, addressing any potential risks proactively.
Key Attributes
- Excellent Communication Skills (Verbal and Written)
- High Organizational Skills
- Excellent multi-task skills
- Ability to Prioritize own Workload
- Detail Orientated and Results Focussed
- Demonstrate Good People Skills
- Dependable / Responsible
- Positive Attitude; Willing to Learn
- Hard Worker; Calm Under Pressure
- Self-Management Skills