SEIDOR Networks - Server Support Engineer (Linux & Windows)
We are looking for a Linux and Windows Server Support Engineer to join a dynamic IT Managed Services team.
This is the perfect role for a self-motivated individual with a naturally technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.
The Engineer will be working in the Support team, responsible for managing customer service levels by providing support to meet predetermined SLA response and fix times.
He/she will start by working in a structured manner with the opportunity of getting involved in many different technologies and areas of the business once he/she gains the experience to become more integrated into the various teams.
This is the perfect role for a self-motivated individual with a natural technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.
Role Requirements
- Matric certificate
- Minimum 5-years industry-relevant support experience
- Must have own reliable transport to travel to work and back
- The position requires a mix of office-based and remote working
- Must be willing to learn new skills & technologies
- Must be willing to complete predetermined certifications at regular intervals
Essential Knowledge and/or Experience:
- Customer-facing and/or remote IT support skills & experience
- A+ / N+
- MCSE (Microsoft Certified Systems Engineer)
- Linux+
- Microsoft Windows Server knowledge and experience
- Advanced Linux knowledge and experience
- Microsoft 365 technical work experience
- Understanding of Public Cloud and at least 1-years’ technical work experience
- Work experience with any routing vendor equipment and/or software
- Experience with Layer-2 networking and VLAN’s
- Experience with Cyberoam, Sophos XG Firewalls or industry equivalent
- Microsoft Windows Desktop Operating Systems experience
- Microsoft Active Directory and Group Policy knowledge and experience
- Microsoft Hyper-V knowledge and experience
- DHCP and DNS knowledge and experience
Good understanding of:
- IP and Packet Flow
- Switching / VLAN’s
- Routing / NAT / Dynamic Routing
- Email flow and MTA communication
- UTM and Firewall appliances
- Wireless networks
Advantageous Certifications, Knowledge, and Experience:
- Microsoft SQL and/or SAP HANA experience and/or certification
- Database administration (dba) experience
- Tertiary qualification in Information Technologies and/or computer sciences
- Suse Linux Enterprise Server (SLES) certification and/or experience
- Multiple Linux flavour knowledge and experience
- ITIL Foundation
- N-Able RMM
- ConnectWise PSA
- Mimecast
Key Responsibilities
- Communicate telephonically and electronically with customers, vendors, and senior network engineers for escalations
- Escalation Management
- Training and coaching of first level engineers, if/when required
- Identify, troubleshoot, and resolve root causes of recurring incidents
- Escalation of change requests to the professional services department, and assisting with high priority tickets where applicable
- Maintaining worklists within the SEIDOR Networks call logging system and meeting pre-defined daily, weekly, and monthly targets
- Regular call logging updates
- Ability to work in a team and independently, to deliver customer service
- Ability to prioritize, escalate and request assistance when needed in a timely manner
- Must be open to learning new technologies and service delivery methodologies
- Predefined technical certifications will need to be achieved in a predetermined timeframe
Key Attributes
- Strong verbal, telephonic and electronic communication skills
- Must be a natural problem-solver
- Analytical troubleshooting skills
- Time management skills
- Punctual and reliable
- Ability to work in a team & independently to provide customer service
- Ability to prioritize, escalate and request assistance when needed in a timely manner
- Must be open to learning new technologies and service delivery methodologies